We are glad to announce that the technical article “Experience of VoIP Integration in Salesforce” has been published on our site. The article describes the implementation of the integration between Kazoo VoIP platform and Salesforce CRM.

The JazzTeam project team, together with the customer, identified the following list of requirements for VoIP integration into Salesforce:

  1. Saving call history in Salesforce.
  2. Displaying a pop-up window with information about the active call.
  3. Keeping the call recording with the possibility to listen to this recording in Salesforce.
  4. Making the integration setup process as simple as possible for the end user.

This solution was implemented by the JazzTeam team for one of the commercial providers in Europe.