Elevating E-commerce Efficiency: JazzTeam’s Integration Solution between Magento and Epicor Prophet 21

JazzTeam leveraged the power of Mule ESB to achieve seamless integration between the E-commerce platform Magento and the ERP system Epicor Prophet 21 for an international retailer. By bridging the gap between these critical systems, Mule ESB enabled efficient data exchange and streamlined business processes, fully synchronizing the process of online order placement for B2C and B2B customers.


The client confronted data management challenges arising from the independent operation of Magento and Epicor Prophet 21. This resulted in data discrepancies, manual errors, and delays in order processing for both online retail and wholesale channels. A robust integration solution was essential to synchronize data between the two systems in real-time.


JazzTeam’s distributed team took on the challenge by developing a comprehensive integration solution utilizing Mule ESB as the backbone. Acting as the integration hub, Mule ESB facilitated seamless data exchange between Magento and Epicor Prophet 21. The solution automated data synchronization, ensuring that product information, orders, and inventory data remained consistently updated in both systems.

Tech highlights:
  • E-commerce Platform Integration: JazzTeam’s Mule ESB solution enables seamless integration between the e-Commerce platform and the ERP system. This integration automates the ordering process for both B2C and B2B customers, streamlining operations and enhancing customer experience.
  • Data Synchronization: The Mule ESB integration solution synchronizes essential data between the e-Commerce platform and the ERP system, including product catalogs, price updates, and inventory balances. Real-time data updates for product costs and scheduled updates for catalog and inventory information ensure data consistency.
  • REST API Integration: JazzTeam utilizes REST API to transfer data between Magento and the ERP system, facilitating efficient and secure communication.
  • Reusability and Scalability: The APIs designed by JazzTeam are built with reusability in mind, allowing for potential future upgrades or the integration with other target systems. This ensures scalability and adaptability to evolving business needs.
Some other project features include:

Reusable APIs for Future Upgrades: The designed APIs allow for potential future upgrades or even the replacement of the ERP system. This provides flexibility and adaptability to evolving business needs without significant redevelopment efforts.

Enhanced Security Measures: The high-security requirements implemented in the project safeguard sensitive data and protect against potential threats. This instills confidence in stakeholders, ensuring the integrity and confidentiality of valuable information.

Business Requirement-driven Project Decomposition: JazzTeam conducted project decomposition at all levels based on the stated business requirements. This approach ensures that the project is aligned with the specific needs and goals of the business, resulting in a tailored solution that addresses critical pain points and maximizes value.

Mule CE Flexibility and Bug Fixes: By utilizing Mule CE (Community Edition), the project benefited from additional flexibility and customization options. Despite limitations compared to the EE version, the team successfully handled restrictions related to software modules, input stream implementations, and resolved bugs through efficient problem-solving and workarounds.


Implementing the Mule ESB integration solution led to significant improvements in the client’s retail operations. The smooth data synchronization between Magento and Epicor Prophet 21 resulted in enhanced data accuracy, streamlined order processing, and improved inventory management. With real-time data availability, the client gained the power of data-driven decision-making, ultimately elevating customer experiences.


JazzTeam’s successful integration of Mule ESB provided an effective solution to address the data management challenges between Magento and Epicor Prophet 21. The Mule ESB integration proved to be a reliable enabler of seamless data connectivity, optimizing retail operations, and fostering business growth for the client.

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