Project summary: our company participated in a CRM customization for a large telecom company. The volume of work for only our part of the project reached about 5 man-years while the scale of the entire system - dozens of man-years. The work included a number of customization tasks for the UI and the Amdocs Clarify CRM-system backend, and its integration with the other customer's systems applying SOAP web services and Enterprise Service Bus. Integration and isolating unit tests were run for the developed function. Another task included employing automated Jubula based tests for the GUI front end and their activation in a continuous integration environment Jenkins. To deal with the large number of users and to reduce the load on the server, we optimized the SQL and the Oracle database. We adhered to the Scrum/Agile development methodology, with full respect for all the processes and a biweekly launch (deploy in live).
Technologies: Amdocs Clarify CRM, Oracle (database, WebLogic application server, Enterprise Service Bus), SQL, Apache Ant, SOAP Web Services, Jax-WS, Jubula (UI automation tool), JUnit, Eclipse, Red Hat Enterprise Linux, Jira (+ greenhopper), SVN, Cisco CTI (Computer Telephony Integration).
Project results: the CRM was introduced to many business-processes of the Telecom company (corporate and retail sales, technical support, retention of permanent clients, settlement services, registration of client appeals to the call-centers).
Company's achievements during the project: